Furness Building Society is a mid-tier mutual, serving the needs of savers in the South Lakes and of mortgage borrowers nationwide.

Recognising the threat to their traditional business model posed by increased competition from both big banks and new challengers, as well as disruption from FinTech, regulatory requirements and changes in consumer behaviour, Furness asked Whitecap to lead a comprehensive strategic review through 2018, drawing on internal and external data, insight and perspectives. Whitecap worked closely with the management team and Board to create a shared purpose, clear direction of travel and portfolio of costed strategic implementation initiatives.

“Whitecap operated as close and valued partners throughout the programme, demonstrating an excellent understanding of our business’ and our sector’s challenges and opportunities. They brought not only clear market and consumer insight and commercial skills but also did an outstanding job of facilitating the process and journey of collective decision making for our senior management team and Board.”

– Chris Harrison, CEO, Furness Building Society

“Whitecap operated as close and valued partners throughout the programme, demonstrating an excellent understanding of our business’ and our sector’s challenges and opportunities. They brought not only clear market and consumer insight and commercial skills but also did an outstanding job of facilitating the process and journey of collective decision making for our senior management team and Board.”
Chris Harrison, CEO, Furness Building Society

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